If you are using an internet security product like Norton, read on and follow these instructions EXACTLY and DO NOT SKIP ANY STEPS: (Windows XP built-in firewall issues cannot be resolved - it is advised you use a product like Norton with extensive options/settings))

The appearance of numerous instances of the word "undefined" in the Live365 Player window (as well as other odd behavior such as incomplete or continuous loading or an "object expected" error) is normally caused by Norton Internet Security or Norton Personal Firewall. To allow Live365 unrestricted access, follow the steps below to exempt Live365 from Ad Blocking, delete all of your temporary files, and then restart your computer.

For 2004 products

1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Ad Blocking > Configure > Advanced > Add Site.
3. Type www.Live365.com and then click OK.
4. Select the newly created www.Live365.com entry. In the right pane, on the Ad Blocking tab, click Add.
5. Select Permit.
6. Type a single / into the dialog box, and the Click OK.
7. Click OK to close any open windows.
8. Log out of Live365 then delete all temporary internet files from Internet Explorer (Tools->Internet Options->Delete Files)
9. Restart the computer.

1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Options.
3. On the Web Contents tab, click Add Site.
4. Type www.Live365.com and then click OK.
5. Select the newly created www.Live365.com entry. In the right pane, on the Ad Blocking tab, click Add.
6. Select Permit.
7. Type a single / into the dialog box, and the Click OK.
8. Click OK to close any open windows.
9. Log out of Live365 then delete all temporary internet files from Internet Explorer (Tools->Internet Options->Delete Files)
10. Restart the computer.